1. Any questions(like color,standard size,custom,deliver time,urgent service,change dress style,discount and so on)please let us know.
2.You can tell us all your requirements by messages when make the order.
3.We have DHL/UPS/TNT/Fedex/Aramex/DPD/EMS and all other express shipping way.
All dresses can be custom-made.Please give us following information if you want:
Option 1-8 is measured in ___ (CM or inches)
1.Bust = ___
2.Waist = ___
3.Hips = ___
4.Shoulder to Shoulder= ___
5.Shoulder to waist= ___
6.Hollow to floor (without shoes)= ___
7.Height= ( without shoes)= ___
8.Shoes Height= ___
1: This dress does notinclude any accessories such as gloves, wedding veil and the crinoline petticoat ( show on the pictures). Bidding is for one dress only!
2 : Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the color of our products will be exactly the same with the photographs you saw.
3:It is very normal to have 1 inch measurement error between the sizes you provide and the sizes of the dress you will receive. This kind of error can not be accepted for any returns or exchanges.
All ways are acccepted,like Visa Card,MasterCard and Bank Transfer.
We may fold the gown inside out to protect the beading or lacing.There will be fold after international transportation.
Import Duty/Tax are not included in item price or shipping fee.It is buyer's responsibility.But if you have any suggestions,please tell us and we will try to low done these fees.
1.Our Cancellations Policy
a. Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
b. Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
c. Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
d. Once your order has been shipped, it can no longer be cancelled.
2.Returning For Replacement or Refund
a. Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.
b. If you are returning or exchanging dresses or accessories, please make sure they are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and no perfume.
3.Defective, Damaged or Misshipped Items
a. You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.
4.Sizing or Fitting Issues
a. As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements.
*Leaving a neutral or negative feedback can not thorough solve yours problems. Please contact us before leaving a neutral or negative feedback. As a serious and responsible seller, we will try our best to solve your problem.
*If you are satisfied with your purchase and our total service, please take a minute to leave us a positive feedback with an overall Detailed Selling Rating.
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